Important information:

• Order deadline:  5:00 PM (GMT+1:00) British Summer Time (London)
• Order processing:  1-3 business days (Monday to Friday)
• Transit Order:  4-6 business days (Monday to Friday)
• Free shipping:  For all orders within United Kingdom.
• Delivery time: 5-9 working days (Monday to Friday) until the order arrives.

Cancellations

Something came up and you need to cancel? No problem! Just send us a message at support@marrylou.com, and make sure you do this before the order ships (usually 1-3 days). If you're late, it's not the end of the world you can still return the order, but you'll have to cover the return shipping costs yourself.

Incorrect or Damaged Items

The package arrived, but something is wrong? In most cases, the error is ours for example, the wrong size or color.
Please contact us within 30 days of receiving the package at support@marrylou.com . Please include photos, your order number, and a description of the problem—we'll take care of it immediately.

Delayed Orders

It should take a maximum of 9 days for your order to arrive (let's do the math: a maximum of 3 days for processing and 6 days for shipping). If there is a delay (and you're not in the middle of nowhere), please wait an additional 3 days and then contact us – we'll investigate.

Contact Us

Store Name: Marry Lou
Store Address: RM 701, UNIT 127, 7/F, TWRB New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong

Telephone number: +447787036059
Email: support@marrylou.com

Monday – Friday:  8:00 to 17:00
(GMT+1:00) British Summer Time (London)

We will respond to your messages within 24 hours on working days.